Scanners
Set up and run fast, reliable check-in at the door.
Scanners are used for door operations.
Each scanner gives your staff a check-in link that can be used to validate attendees during entry.
Operational tip
Set up scanners one day before the event and run at least one real scan test per device. Reset the guest count before doors open so test scans do not carry into the live admission period.
What you can do on this page
- create scanners,
- rename/edit scanners,
- copy scanner links,
- enable or pause scanners,
- track total tickets and the current guest count for the event.
Typical setup before doors open
- Create at least one scanner per entry lane/team.
- Copy scanner links and share with trusted door staff.
- Confirm each scanner is
Active. - Run a live test check-in, then use Reset count on the scanner before doors open.
Scanner status
Active: scanner can check guests in.Paused: scanner is temporarily disabled.
You can switch status from each scanner’s actions menu.
| Scanner field | What to watch |
|---|---|
| Status | Must be Active during live check-in |
| Total tickets | Registration context for the event |
| Guest count | Current admission-period count shared by the event's scanners |
Scanning tickets
The scanner shows a warning before admitting a ticket outside its valid time slot, when a single-entry ticket has already been used in the current admission period, or when capacity has been reached. Review every warning before choosing Check in anyway. A multi-entry ticket can be scanned repeatedly without the already checked in warning; each accepted scan adds one to the guest count.
When a parent event scanner accepts a child event ticket, the result shows the child event's name and cover image so staff can direct the guest to the right area.
If a QR code cannot be scanned, choose Search tickets. Search by the attendee's name, email, booking reference, or the ticket code printed below the QR code. Review the matching tickets and choose Check in for the correct guest. Searching does not admit anyone; manual check-in uses the same ticket checks and warning approval as scanning. Choose Back to search to find the next guest or Back to scanner to resume the camera.
Counting guests across days
Each accepted scan adds one to the event's guest count. Use Check out one when a guest leaves to subtract one.
Use Reset count to start a new admission period after testing or before another event day. It resets the count for the event and its child events, while preserving scan history and ticket records. A single-entry ticket used only in an earlier period can be admitted again in the new period.
Why multiple scanners help
Use multiple scanners when:
- you have more than one entrance,
- you have separate guest lines (VIP, public, partners),
- you need redundancy in case one device fails.
On-the-day checklist
- Keep one backup device ready.
- Keep internet/power backup plans ready.
- Pause unused scanners after entry closes.